AI Receptionist Comparison
Aria vs Smith.ai
Both are AI receptionists, but Aria includes a built-in CRM and AI lead scoring that Smith.ai charges extra for. Here's the full comparison.
Quick Verdict
Choose Aria if you want an all-in-one solution with CRM and lead scoring included. Choose Smith.ai if you need human backup for complex calls or serve legal clients who require bilingual support.
Pricing Comparison
A
Aria
AI-First with Built-in CRM
$249/mo
500 mins included, $0.25/min after
Setup fee: $0
S
Smith.ai
AI + Human Hybrid
$270/mo
150 calls/month (Basic plan)
Setup fee: $0
Save $21/month with Aria, plus get CRM and lead scoring included (Smith.ai requires separate tools)
Feature Comparison
| Feature | Aria | Smith.ai |
|---|---|---|
| AI Call Answering | ✓ | ✓ |
| 24/7 Availability | ✓ | ✓ |
| Appointment Booking | ✓ | ✓ |
| Built-in CRM | ✓ | ✕ |
| AI Lead Scoring | ✓ | ✕ |
| Call Transcripts | ✓ | ✓ |
| Kanban Pipeline | ✓ | ✕ |
| Human Backup | ✕ | ✓ |
| Multi-language | Coming Soon | ✓ |
| Custom Voice | ✓ | ✕ |
Pros & Cons
Aria
Pros
- ✓Built-in Kanban CRM included
- ✓AI-powered lead scoring (Claude)
- ✓No setup fee
- ✓Built-in booking system
- ✓Call transcripts with AI summaries
Cons
- ✕No human backup option
- ✕Newer to market
Smith.ai
Pros
- ✓10+ years in business
- ✓Human agents on standby
- ✓Bilingual support
- ✓Legal industry focus
Cons
- ✕No built-in CRM (need separate tool)
- ✕No AI lead scoring
- ✕More expensive for similar features
- ✕Per-call pricing can add up
Which One Is Right For You?
Choose Aria if you...
- →Want CRM included (no extra software needed)
- →Need AI-powered lead scoring to prioritize callbacks
- →Run a fitness studio, salon, or service business
- →Want a built-in booking system
- →Prefer a modern, all-in-one solution
Choose Smith.ai if you...
- →Need human agents for complex legal matters
- →Require bilingual (English/Spanish) support
- →Already have a CRM you love
- →Want a company with 10+ years track record
- →Handle calls requiring human judgment
Try Aria Free Today
Call our demo line and experience Aria for yourself. No credit card required.
Call (888) 684-7997